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Free Shipping on all U.S orders of $50 or more

Return Policy

Return Policy

We want you to be happy with your purchase. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 15 days of your purchase date. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, the returned merchandise must be unused and in the same condition that you received it. It must also be in the original packaging and must include the original receipt and tags.

If you have any questions or concerns regarding your return, please send us an email at contactus@purpledew.com.


REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you.


FINAL SALE OR TRUNK SHOW ITEMS (if applicable)

Merchandise marked as final sale or product sold at a show, is sold "as is" and can not be returned or exchanged. 


EXCHANGES (if applicable)

Exchanges are only processed for defective, damaged or wrong item(s) shipped . We only process exchanges for the same items.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


SHIPPING

To return your product, mail your product to:

Purple Dew,
180 Grandview avenue,
Edison, New Jersey, 08837, USA

You will be responsible for paying the shipping costs when returning merchandise. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.